Here are some of the most frequently asked questions we receive at Palmetto Harmony™. If you feel like the answer to your question is not addressed below please do not hesitate to contact our customer service department!

FAQ's

1. Where do you ship to and how to place an order?
Simply add an item to your cart and hit the checkout button. You can also call the office at (843) 331-1246 to place an order.
2. Why did my order get canceled?
There are a number of reasons why your order may come back failed or canceled. Please call the office for clarification if you get an error message you do not understand.
3. How fast is shipping?
Products can take up to 7-10 business days to receive depending on your location. All packages are shipped from the East Coast. Our goal is to fill each request promptly and cost-effectively. If you feel your order is taking too long to arrive please call or email us so we can find a solution.
4. How to place multiple orders
To order to multiple addresses simply checkout an order for each address you wish to ship to. You will be charged for shipping.
5. How can i check my order status?
You will receive an immediate confirmation email upon receipt of your order and another when it has shipped out. Tracking numbers are provided in your confirmation email.
6. How do i know my order has been confirmed?

You will receive an email at the address provided confirming your order and another to notify you that it has been shipped. If you do not receive either email, call the office or email info@palmettoharmony.com.

1. My transaction failed but the money is deducted from my account. What should i do?
Call the office or email janel@palmettoharmony.com if you have this problem. We will be sure to resolve this issue.
2. What are the available payment methods?
We accept all major credit cards except for American Express.
3. How to place multiple orders
To order multiple addresses simply checkout an order for each address you wish to ship to. You will be charged for shipping.
1. Why am i unable to login.
You may need to reset your password. If you are having other trouble with your account or trouble with your password please email info@palmettoharmony.com or call the office at (843)331-1246.
2. Is registration necessary to place an order?
No, you can place a guest order by simply leaving the check box under “Make an account” unmarked.
3. Can i update my personal information in my profile?
Yes, you can access your profile by clicking the my account link on the upper right side of the website.
4. What should i do if I have trouble with logging in?
If you are having account trouble, call the office at (843)331-1246 or email info@palmettoharmony.com.
1.How can i return a product?
You will need to return the product within 7 days. You can contact us directly for further details, or read the return policy tab located at the bottom of the site.
2.When will i receive my replacement item?

If you are being shipped a replacement item, tracking numbers are provided to the email address you have provided us. If you do not have an email, call the office at (843)331-1246 to check the status of your replacement.”]

3. Are all the products eligible for replacements?
If you purchased a vape device (currently discontinued) from us and have problems, call within 30 days and we will replace it. If you have issues with cracked or broken bottles, please contact the office via phone or email and take a picture of your broken item immediately upon discovery. We will be able to ship out a replacement.
4. Within how many days can i ask for a replacement?
If you have a broken or damaged item, call as soon as it is discovered for a replacement. If you have a broken vape unit (currently discontinued), you have 30 days to return it. We also sell replacement vaporizer parts if any are broken or damaged after this time.

1.How can i track my order?
Tracking numbers are provided on the day your order has shipped out. Our cutoff time for same-day shipping is 11AM EST. All orders placed after this time will go out the following day.
2.Is there any shipping fees associated with all the products?

We offer $10 flat rate shipping. All items are shipped USPS Priority.

3. How can i get my orders delivered faster?

We do not offer overnight shipping at this time although, orders can be shipped USPS Express. Call the office for details, (843) 331-1246.

4.Do you ship internationally?

It depends on the country. Call the office at (843)331-1246 or email janel@palmettoharmony.com for more information.

5. What happens to undelivered orders?
If your item is undeliverable as addressed, you need to contact us so we can correct your address and get your order reshipped.

6. What is the estimated delivery time?
Estimated shipping times vary, please allow 5-7 business days to process orders although you may have faster shipping times than this.

1. Can i cancel my order and ask for a refund?
You have 7 days to put in for a refund, 30 days for a broken vape unit. We sell replacement vape parts as well if needed, call the office to order at (843) 331-1246

2. I've still not received the refund to my account. Why?
If this happens, please call the office and submit an email with a picture of your bank statement to janel@palmettoharmony.com

3. What are your refund policies?
We can offer a refund within 7 days of your purchase, or 30 days of your broken vape unit purchase. Please notify us immediately with any broken items.

4. What are the different modes of refund available?
We typically will remit a check for your refund, although electronic refunds are available in some circumstances.

1. I would love to start selling your line of products, where do we start?
Please contact us directly Monday-Friday 9am-5pm EST at (843) 331-1246.

 

Tab content

1. Do i need a doctor's prescription or medical marijuana card?
No. All of Palmetto Harmony products are grown compliant with Section 7606 of the Agricultural Act of 2014 – otherwise known as the Federal Farm Bill. All products were grown via a state-run pilot research program through the Agricultural Department and contain less than /3% tetrahydrocannabinol (THC) in accordance with the Federal Governments definition of hemp defined in this Act. This legislation allowed for hemp to finally be grown in the United States instead of having to import it from overseas. Under this new law Hemp is legal to be sold nationally through retail outlets and online.

2. Are there any chemicals or fragrances added to the topical line of products?
No. Palmetto Harmony is made from organic products that are free of harmful chemicals and fragrances. In the words of our Herbalist……”So clean you can eat them!”

3. What is MCT?
MCT stands for “Medium Chain Troglycerides.” MCT Oil is a fractionated coconut oil that stays liquid at room temperature. It is also Ketogenic Diet Friendly.

4. How should i store Palmetto Harmony?
Please refer to the label on the bottle for storage of each product or contact our office directly at (843) 331-1246.