Here are some of the most frequently asked questions we receive at Palmetto Harmony™. If you feel like the answer to your question is not addressed below please do not hesitate to contact our customer service department!
Products can take up to 7-10 business days to receive depending on your location. All packages are shipped from the East Coast. Our goal is to fill each request promptly and cost-effectively. If you feel your order is taking too long to arrive please call or email us so we can find a solution.
You will receive an email at the address provided confirming your order and another to notify you that it has been shipped. If you do not receive either email, call the office or email [email protected]
If you are being shipped a replacement item, tracking numbers are provided to the email address you have provided us. If you do not have an email, call the office at (843)331-1246 to check the status of your replacement.”]
If you purchased a vape device (currently discontinued) from us and have problems, call within 30 days and we will replace it. If you have issues with cracked or broken bottles, please contact the office via phone or email and take a picture of your broken item immediately upon discovery. We will be able to ship out a replacement.
If you have a broken or damaged item, call as soon as it is discovered for a replacement. If you have a broken vape unit (currently discontinued), you have 30 days to return it. We also sell replacement vaporizer parts if any are broken or damaged after this time.
No. All of Palmetto Harmony products are grown compliant with Section 7606 of the Agricultural Act of 2014 – otherwise known as the Federal Farm Bill. All products were grown via a state-run pilot research program through the Agricultural Department and contain less than /3% tetrahydrocannabinol (THC) in accordance with the Federal Governments definition of hemp defined in this Act. This legislation allowed for hemp to finally be grown in the United States instead of having to import it from overseas. Under this new law Hemp is legal to be sold nationally through retail outlets and online.